Program & Project Management Leader

William
Taylor

PMP | Higher Education & Government Operations

Bridging strategy and execution across higher education, government operations, military programs, and IT systems implementation for over 15 years.

William Taylor

About

Profile

I am a Project Management Professional (PMP) with over 15 years of experience leading multi-stakeholder initiatives across higher education, government operations, military programs, and IT systems implementation. My work bridges strategy and execution, aligning people, systems, and processes to deliver measurable results.

From launching grant-funded academic programs to implementing enterprise CRM systems and leading military logistics operations, I specialize in turning complex initiatives into structured, successful outcomes.

15+

Years Experience

$1.2M+

Budgets & Operational Assets Managed

98%

Compliance & Mission Success Rate

20+

Team Members Led

Career

Professional Experience

Adjunct Business Instructor

Palomar College — San Diego, CA

2023 – Present

  • Design and deliver online and in-person business, management, and customer service courses across multiple modalities.
  • Apply project planning principles to course design, execution, and assessment aligned with curriculum standards and institutional objectives.

Adjunct Business Instructor

Southwestern College — Chula Vista, CA

2022 – Present

  • Deliver business instruction while coordinating schedules, resources, and performance assessments across diverse student populations.

Veterans Curriculum & Academic Initiatives

Calibre Systems Inc — Alexandria, VA

2021

  • Collaborated with faculty and community partners to design and launch a CAPM preparation program aligned with institutional and industry objectives.
  • Managed program schedules, resources, and budgets, including securing and administering a state grant to fund curriculum development.

Director of New Business Development

TRA Advocates — Irvine, CA

2019 – 2020

  • Led research initiatives and executed marketing strategies to identify new business opportunities and support organizational growth.

Veterans Services Specialist

Southwestern College — Chula Vista, CA

2016 – 2019

  • Directed cross-functional system enhancement initiatives supporting VA certification and student services operations.
  • Led risk mitigation efforts related to regulatory compliance (GI Bill, CAL VET), ensuring system integrity and audit readiness.

Adjunct Accounting Instructor

Southern States University — San Diego, CA

2015 – 2022

  • Designed and delivered undergraduate and graduate-level business, accounting, and marketing courses in classroom and online environments.
  • Partnered with academic leadership on curriculum alignment, policy discussions, and program improvements.

Senior Military Outreach Manager

Allied American University — Laguna Hills, CA

2013 – 2016

  • Led end-to-end implementation of a department-wide CRM system, managing cross-functional stakeholders and overseeing deployment.
  • Managed project schedules, resource forecasts, and performance metrics to support enrollment planning and operational scalability.

Site Director & Adjunct Instructor

Central Texas College — San Diego, CA

2011 – 2014

  • Directed operations for three military education satellite campuses, managing staffing, scheduling, and training.
  • Provided academic advising and program guidance to 500+ military students monthly across in-person and remote channels.

Project Team Leader

United States Navy — San Diego, CA

2006 – 2010

  • Led a 20-person cross-functional team in planning and executing complex logistics and operational projects.
  • Achieved a 98% flight mission success rate; managed budget and resources for a $1.2M operation.

Work

Selected Projects

Academic Program Development

CAPM Academic Program Launch

40+ students per cohort · 80% exam readiness rate · State grant funded

Launched a grant-funded CAPM certification preparation program from concept to delivery in under six months. Developed 10+ structured curriculum modules with project-based simulations, coordinating across 8 cross-functional partners including faculty, administrators, and community stakeholders.

Grant Management Curriculum Design Program Launch

Systems Implementation

CRM Implementation

$200K budget · 2,000+ students supported · 90% user adoption

Led a department-wide CRM implementation from requirements through go-live, migrating 30,000+ data records and onboarding 50+ staff users. Partnered with IT, enrollment, academic leadership, and external vendors to achieve 90% adoption within six months and long-term system sustainability.

CRM Stakeholder Management Change Management

Veterans Services

Veterans Services Operations

1,000+ veterans annually · 30% efficiency gain · 98% compliance accuracy

Managed certification operations processing 300+ monthly certifications for veteran students. Implemented dashboards that reduced processing errors by 30% while maintaining 98%+ compliance accuracy across GI Bill and CAL VET regulatory audits.

Compliance Data Reporting Process Optimization

Military Education

Military Outreach & Enrollment Management

15-person team · 1,200+ annual enrollments · 30+ installation partnerships

Directed outreach operations across multiple military installations, managing 500+ monthly student interactions and building a network of 30+ military education office partnerships. Leveraged CRM forecasting to consistently hit enrollment targets within 10% accuracy.

Team Leadership Enrollment Strategy CRM

IT Infrastructure

IT Hardware / Infrastructure Refresh

300+ devices · 5 locations · Zero major disruptions

Coordinated a multi-site hardware refresh deploying 300+ devices across 5 locations, completing the rollout on schedule with a 95%+ on-time delivery rate. Reduced system downtime by 30% with zero major service disruptions during the transition.

IT Deployment Multi-Site Ops Project Scheduling

Military Operations

U.S. Navy Project Leadership

20-person team · $1.2M in assets · 98% mission success rate

Led a cross-functional team managing $1.2M in operational assets through structured scheduling and risk mitigation. Oversaw 15+ concurrent operational tasks across 4 departments, coordinating equipment and personnel allocation for time-sensitive missions.

Mission Operations Budget Management Risk Mitigation

Higher Education

Adjunct Teaching

250+ students annually · 92% completion rate · 4.5/5 satisfaction

Delivered business and accounting instruction across 4+ courses per term in online and in-person formats, serving classes of 25–40 students. Maintained a 92% course completion rate and strong student satisfaction scores through adaptive teaching and clear project timelines.

Curriculum Delivery Student Success Online & In-Person

Business Development

New Business Development

$1M+ pipeline · 20% engagement growth · 10+ partnerships

Built and managed a $1M+ opportunity pipeline through targeted outreach and performance-driven marketing initiatives. Improved lead conversion by 20% and established 10+ strategic partnerships to support sustained organizational growth.

Pipeline Development Marketing Strategy Partnerships

Background

Education

Post Master's Certification, General Business

Northcentral University — Prescott Valley, AZ

MBA, Electronic Commerce

Hawaii Pacific University — Honolulu, HI

B.S., Accounting

Hawaii Pacific University — Honolulu, HI

Certifications

  • Project Management Professional (PMP), PMI
  • Project Management in Defense & Contracting (PMDC)

Expertise

Core Skills

Academic Program Management
Curriculum Development & Delivery
Grant-Funded Program Management
Higher Education Compliance
SaaS & CRM Implementation
Cross-Functional Systems Deployment
Change Management & User Adoption
Financial Forecasting & Resource Planning

Contact

Let's Connect

Open to academic, consulting, and program management opportunities. Based in San Diego, California.

Location

San Diego, CA